Last updated: November 2, 2026
This Shipping Policy explains how Intimateplace (operated by ELEGLO TRADING (HONG KONG) LIMITED) processes and ships orders placed on https://intimateplace.com/.
1. Shipping coverage
We ship to customers worldwide where logistics and local regulations allow. Availability may vary by product, package size, destination, customs restrictions, and carrier service.
If we cannot ship a product to your destination after an order is placed, our support team will contact you at [email protected] to arrange an alternative solution.
2. Discreet packaging
All orders are packed discreetly. Outer packaging and shipping labels do not display adult product names or sensitive product descriptions.
3. Order processing time
Orders are reviewed and processed before shipment.
- Order cutoff time: 3:00 PM China Standard Time (UTC+8)
- Typical processing time: up to 3 business days
Orders placed after the daily cutoff begin processing on the next business day.
4. Transit time
Estimated transit time after dispatch depends on destination and shipping method:
- Standard international shipping: typically about 7–30 days after dispatch
- Expedited options (where available): typically about 7–14 days after dispatch
Actual delivery times may vary due to destination, customs clearance, local carriers, peak seasons, weather, or other factors outside our control.
5. Estimated total delivery time
Estimated total delivery time includes processing plus transit. Most orders arrive within about 10–33 days of purchase, depending on destination and method selected at checkout.
6. Shipping costs
Shipping costs are calculated from package size/weight, destination, and carrier rates. The final shipping cost is shown at checkout before payment.
7. Customs, duties, and taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, and similar charges may apply depending on the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
8. Tracking
When your order ships, we provide tracking information when available. Please allow carrier systems time to activate tracking updates after dispatch.
9. Delays
Intimateplace is not responsible for delays caused by customs inspections, airline or carrier disruptions, weather, public holidays, or address issues provided by the customer.
10. Incorrect address or failed delivery
Customers are responsible for providing a complete and accurate shipping address. If an order is returned due to an incorrect address, failed delivery, or refusal to accept the package, additional shipping charges may apply.
11. Contact
Email: [email protected]
Contact page: Contact Us